new markets, meeting customer demands, lowering transaction costs, these
are the reasons why you need to enable your business for today's new e-markets
and e-procurement systems. But to compete effectively in this new e-world,
you need an efficient way to interact with your customer, and also deliver
your customized catalogues to these new and important sales channels.
The quality of a product and hard facts will not guarantee your company
success. On the contrary, the decisive factor will be a company's softer
assets - its ability to live up to the customers' image of a good company
as one that satisfies their needs, wishes, even dreams, in the best possible
manner. Indeed, modern sales force members face their greatest challenge
when they meet knowledgeable, involved, and critical buyers. And Generation
Customer Relationship Management Module displays the integrated "intelligence"
to support the development of good customer relations.
Generation Customer Relationship Management Module manages the customer
interaction chain from the sales lead through the sales cycle to the ongoing
support and service of the customer, by combining the ability to control
and develop your company's business processes with the capacity to establish,
enhance, and even transform customer relationships.
system has the following sub modules,
Sales Force Support
Order, Sales contract and Running Order handling
and customer payment